---
title: "Contact Tracwell"
description: "Email hi@tracwell.app for product and account support, plans above 20M events, privacy and DPA questions, or security reports."
canonical: "https://tracwell.app/contact"
markdown: "https://tracwell.app/contact.md"
---

Contact

# Questions? Write to the person who builds it.

One inbox covers support, plans, privacy and security. Every email is read by the operator of Tracwell.

<hi@tracwell.app>

What to write about

## Pick a topic and we will start from there.

### Product and account support

Installation, reports, billing, your trial, or anything that is not working as expected.

[Email about this](mailto:hi@tracwell.app?subject=Tracwell%20support)

### Plans above 20M events

Share your monthly event volume and number of websites, and we will work out a plan together.

[Email about this](mailto:hi@tracwell.app?subject=Plan%20above%2020M%20events)

### Privacy, DPA and data requests

Collection modes, the data processing agreement, exports, deletion or a request about your data.

[Email about this](mailto:hi@tracwell.app?subject=Privacy%20or%20DPA%20question)

### Security reports

Describe the issue and how to reproduce it. Please do not access or change other customers’ data.

[Email about this](mailto:hi@tracwell.app?subject=Security%20report)

Before you send

- Write from the email address you use for Tracwell so we can find your workspace.
- Include the website URL and, for report questions, the date range you were looking at.
- Never send passwords, API keys or server keys.

Looking for something quicker?

## Most answers are one click away.

### Documentation

Installation for every framework, custom events, revenue setup and AI crawler tracking.

[Read the docs](https://tracwell.app/docs)

### Live demo

Every report with sample data. No signup needed.

[Explore the demo](https://tracwell.app/demo)

### Pricing and trial

Event allowances, websites, seats and how the free trial works.

[See pricing](https://tracwell.app/pricing)